Shipping FAQ's

Shipping FAQ’s

Shipment delays during COVID-19

As the world continues to take the necessary precautions to combat the global pandemic, we’ve begun to see the impacts these have been making on shipping orders to customers. 

We want you to know we’re working around the clock to get your LF GAMING products to you as quickly and as safely as possible. COVID 19 supply chain shortages have caused global delays, which means your chair may not ship on the date we had planned. Rest assured you will have your new customized ergonomic chair as soon as possible.

Please note: If you’re thinking of buying a LF GAMING Chair as that perfect Christmas present for someone special, we recommend you order early so you’re not disappointed. Please complete your order before November 13 to make sure it gets to you in time for Christmas morning.

Looking for more information? 

We use UPS for our deliveries within the contiguous U.S. and Canada. Please see the UPS website for the latest shipping information.

Shopping internationally: Please see the UPS International website for more information.

How much does shipping cost?
Shipping costs within the Contiguous USA and Canada is FREE!!  

Alaska, Hawaii, Canadian Territories and International - continue to check out for a quote after you enter your shipping information.  If you're location is not listed please call us at 1+ 403-720-3966 Monday-Friday 8am - 4pm MT (excluding Holidays) for a personalized shipping quote.

When can I expect to receive my product?
All LF Gaming products are made to order, please allow 1 – 3 weeks for us to build your custom product.  When your order is complete, we will ship via UPS Ground to the address you provided at check out (Canada & USA).  Typical time in transit is anywhere between 5 to 10 business days.

Shipping
LF Gaming ships via United Parcel Service (UPS) Ground service to Canada and the continental USA.  Typical time in transit is anywhere between 5 to 10 business days.  UPS will deliver the chair to the address provided.  Sorry, PO Boxes are not acceptable, a physical address must be provided.  Please note that these are only estimated transit times, extreme weather, traffic accidents or other unforeseen circumstances may increase shipping time.

Is there a way to track my order?
Once your order has been completed and is ready to ship, a UPS Tracking Number will be generated.  UPS will send you tracking information to the email you provided during checkout.  A Tracking Number cannot be provided until the order is completed.

How do I report damaged items?
We are extremely sorry that your product did not arrive in pristine condition and we empathize with the aggravation in dealing with these types of unexpected issues.  Please contact us at 800.661.8568 within two business days of delivery to report damaged product.  Our customer service team will help you figure out how to handle your unique situation.

I live in Alaska, Hawai’i, or at an International destination.  Do you ship there?
We will ship anywhere UPS delivers!  Please contact us at 800.661.8568 (Canada & USA) or email info@LFGaming.com for a customized quote.