Warranty

LIMITED WARRANTY CONDITIONS & EXCLUSIONS

• LF Gaming™’s Limited Warranty applies to the original purchaser only. All subsequent owners of the LF Gaming™ product acquire it “as is”. Any attempt to transfer any warranty in violation of this point will void the warranty.
• This limited warranty applies to Normal Personal Use only (domestic or private setting/Non-Commercial). Normal use is considered 8 hours/day, 5 days/week.
• Weight verification may be required to ascertain whether warranty is valid.
• Customer’s Original Bill of Sale and serial number must be provided at the time of claim.
• Limited Warranty begins from the date of purchase – if the customer's Original Bill of Sale is not provided then by default the date of manufacture will be used.
• LF Gaming™ foam products are of the industry’s highest quality. Foam material (including visco-elastic and high density) will see a gradual decrease in viscosity (bounce back) over years of use. This is a natural occurrence and is not covered by our warranty.
• LF Gaming™ warrants to the original purchaser that Foam used in LF Gaming™ chairs will be replaced or repaired, at our option, if deemed defective due to structural integrity or faulty workmanship within five (5) years from date of purchase. [Three (3) Years for LFG™ EX Chair Models]
• Although LF Gaming™ ensures the highest quality of workmanship in all of its products, LF Gaming™ does not cover normal wear and tear, fading, or damage that has occurred during the life of upholstery. Puddling and stretching of fabric is generated by repeated use and is not considered a defect.
• Minor variations arising from the manufacture of our handmade workmanship are not covered by this limited warranty.
• The limited warranty covers parts only and applies to the original owner only – it is not transferable. Customers are responsible for transportation costs to and from LF Gaming™.
• Normal wear and tear, scratches, dents and/or cuts in fabric covering – caused by accident, abuse or act of God are not covered by this limited warranty.
• Obvious signs of abuse, misuse, alteration, contact with animals, negligence, accident, fire or water damage, transportation by the customer or other causes beyond our control will void this limited warranty. 
• Modification, alteration or failure to follow the recommended aftercare instructions will void this limited warranty. 
• LF Gaming™ is not responsible for damage caused by transport, improper assembly or installation, maintenance, modification or alteration made to the product that are not approved by LF Gaming™, tampering or for the damage or degradation of product that may occur due to site or environmental conditions (such as environments with high heat, high humidity, high salinity or pollutant gasses).
• Contact with moisture (including, without limitation, due to conditions such as hyperhidrosis or contact with aqueous or organic solvents), thermal degradation or elements that are known to cause a breakdown of materials.

To prevent the voiding of your Limited Warranty, please follow the instructions provided in the Owner’s Guide and the Assembly Guide/Videos.

HOW TO PROCESS A WARRANTY CLAIM

Please submit your warranty service claims promptly. For your warranty claims to be effective, you must submit your claims within 14 days of noticing the defect.

If you have a warranty claim, please contact our Customer Service Department at (1+) 800-661-8568 (Canada & USA) Monday to Thursday 8am – 4pm MT and Friday’s 8am – 12pm MT. (Local & International call (1+) 403-720-3966) Alternatively please email us with your information at service@LFGaming.com.

Please be sure to have ready the following information:

• Chair’s serial number (located under the seat on the white rectangular sticker – under the bar code)
• Include your contact information, name, phone number, address
• Detailed description of the issue you’re experiencing
• If the warranty problem is visual, take a digital photograph or video and send to service@LFGaming.com

You must provide a valid serial number or order number to verify your warranty. You must provide us with a clear picture of the alleged defect. If you refuse to send us the picture that we need to process your claim, we may assume that you cannot substantiate your claim or have abandoned your claim.

LF Gaming™’s warranty service enables you to service your own product. For defects in faulty parts, we will ship the replacement parts to you free of charge (within the warranty period) and provide you with the necessary replacement instructions. You may replace the parts by yourself or through a third party, but we won’t be responsible for any labor costs due to the replacement. 

Replacement parts may vary slightly in looks from what you bought because some of our parts are finished by hand. Replacement items will be warranted until the end of the warranty period for the originals which they replaced or 30 days from the date you receive the replacement items, whichever is later.

We may need you to ship back faulty parts to us. If so, we will collect the defective parts from you at your own cost.

Should you require us to repair or replace an item that is out of warranty, you will pay for all the cost of repair and replacement. Examples of these costs include handling, transport, packaging and shipment charges and customs duty (if applicable).

Many times, just troubleshooting with our experienced Customer Service Representatives will help you through whatever issue you might be experiencing. However, there are some times when a part may be needed. Once your Warranty Claim has been verified by our Staff we will send the part(s) you need via UPS Ground service. Our Warranty does not include freight, so a fee must be paid.