FREE Shipping to Contiguous USA and Canadian Provinces. For International shipping, Please contact us.

Warranty

LF Gaming™ guarantees for Stealth Model 1500, Mach I and Mach II Chairs:

  • For a period of ten (10) years from date of purchase: Frame, Wheelbase, Fabric Covering and Workmanship.
  • For a period of five (5) years from date of purchase: Foam, Control Mechanism, Gas Lift and All Moving Parts, Mesh on Mach Chairs.
  • Warranty Weight Limit: Stealth 300 Lbs, Mach 250 Lbs

LF Gaming™ guarantees for Stealth EXtreme Model 1500EX Chairs:

  • For a period of ten (10) years from date of purchase: Frame, Wheelbase, Fabric Covering and Workmanship.
  • For a period of three (3) years from date of purchase: Foam, Control Mechanism, Gas Lift and All Moving Parts.
  • Warranty Weight Limit: Stealth EX 425 Lbs

LIMITED WARRANTY CONDITIONS & EXCLUSIONS

  • This limited warranty applies to Normal Personal (Non-Commercial) Use only. Normal use is considered 8 hours/day, 5 days/week.
  • Weight verification may be required to ascertain whether warranty is valid.
  • Customer’s Original Bill of Sale and serial number must be provided at the time of claim.
  • Limited Warranty begins from the date of purchase – if customer’s Original Bill of Sale is not provided then by default the date of manufacture will be used.
  • LF Gaming foam products are of the industry’s highest quality. Foam material (including visco-elastic and high density) will see a gradual decrease in viscosity (bounce back) over years of use. This is a natural occurrence and is not covered by our warranty.
  • LF Gaming warrants to the original purchaser that Foam used in LF Gaming chairs will be replaced or repaired, at our option, if deemed defective due to structural integrity or faulty workmanship within five (5) years from date of purchase.  [Three (3) Years for Stealth EX Chair Models]
  • Although LF Gaming ensures the highest quality of workmanship in all of its products, LF Gaming does not cover normal wear and tear, fading, or damage that has occurred during the life of upholstery. Puddling and stretching of fabric is generated by repeated use and is not considered a defect.
  • Minor variations arising from the manufacture of our handmade workmanship are not covered by this limited warranty.
  • The limited warranty covers parts only and applies to the original owner only – it is not transferable. Customers are responsible for transportation costs to and from LF Gaming.
  • Normal wear and tear, scratches, dents and/or cuts in fabric covering – caused by accident, abuse or act of God are not covered by this limited warranty.
  • Obvious signs of abuse, misuse, alteration or negligence voids this limited warranty. LF Gaming is not responsible for damage caused by transport, improper assembly or installation, maintenance, modification or alteration made to the product that are not approved by LF Gaming, tampering or for the damage or degradation of product that may occur due to extreme hot, cold or humid temperatures after it has left LF Gaming.

 HOW TO PROCESS A WARRANTY CLAIM

If you have a warranty claim, please contact our Customer Service Department at 800-661-8568 (Canada & USA) Monday to Thursday 8am – 4pm MT and Friday’s 8am – 12pm MT.  (Local & International call (1+) 403-720-3966) Alternatively please email us with your information at info@LFGaming.com.

Please be sure to have ready the following information:

  • Chair’s serial number (located under the seat on the white rectangular sticker – under the bar code).
  • Include your contact information, name, phone number, address
  • Detailed description of the issue you’re experiencing
  • If the warranty problem is visual, take a digital photograph or video and send to info@LFGaming.com

Many times, just troubleshooting with our experienced Customer Service Representatives will help you through whatever issue you might be experiencing.  However, there are some times when a part may need be needed.  Once your Warranty Claim has been verified by our Staff we will send the part(s) you need via UPS Ground service.  Our Warranty does not include freight, so a nominal fee must be paid.